The Magic Is In The Match!
310 S. Williams Blvd., Suite 130
Tucson, Arizona 85711

Phone: 520.512.0200
Fax: 520.512.0198

Mon - Fri 8.00 - 17.00
Saturday - Sunday CLOSED

About Us

In just a few years, Southern Arizona Family Services has grown from just a small group of devoted people to an agency that now serves the entire city of Tucson. Yet, even as SAFS has grown in size and scope, it has maintained a friendly family like atmosphere for both its clients and staff. SAFS strives to make strong connections and consistently deliver a host of high-quality services.The magic is truly in the match between client and direct care worker.The magic comes from the heart.

Donna Gallagher—Executive Director


Donna Gallagher received her undergraduate degree in Special Education and Elementary Education from Penn State University. She received her Master’s degree from the University of Vermont in Special Education with an emphasis in working with people with severe disabilities. She and Ron Berry started Southern Arizona Family Services in April 2006. Donna has served for 22 years as the board chair of a foster care review board for the Supreme Court in Tucson. She is also currently the chair of a community justice board for the Pima County Attorney’s Office. She has served in this capacity for 9 years. She is the proud mother of two beautiful sons, Reed and Taylor, and the grandmother of two beautiful grandchildren, Mia and Felipe.

Ron Berry—Director of Administration


Ron Berry started Southern Arizona Family Services in April of 2006 with Donna Gallagher. He is the Director of Admin, and trains both SAFS employees, and employees from other agencies. Ron is certified to train First Aid, CPR, Article 9, and Prevention & Support. Ron brings an excitement to his training classes, keeping the material intriguing and fun. Ron is married to Susan and is the proud father of Anna and Stephen.

Barbara Gallagher—General Manager


Barbara Gallagher is the General manager, Supervisor and trainer for Southern Arizona Family Services. Barbara supervises the office staff, billing/payroll manager, and the 5 program coordinators. She is trained to teach First Aid, CPR, Article 9, Cultural Diversity, Orientation, Blood Bourne Pathogens, and the Direct Care Worker Curriculum. Barbara teaches for SAFS as well as for other agencies and businesses in the community. Barbara is the mother of her beautiful son Christopher.

Dulce M. Cadena—Training Coordinator

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Dulce is the Training Coordinator at Southern Arizona Family Services. She is responsible for conducting training classes for new and existing employees. She has a bachelor’s degree in International Business; however she would like to continue preparing herself in order to learn and take on new responsibilities. During her free time, Dulce enjoys traveling to Mexico to visit her family.

Briseida Hernandez—Program Coordinator

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Briseida Hernandez started working in Southern Arizona Family Services as a direct care worker in August 2014 and a year later she was promoted to Program Coordinator. In her free time she enjoys being with her family and staying active.

Christine Hines—Scheduling Coordinator

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Chris recently joined the scheduling department. Her job is to find the perfect match between clients with caregivers. She loves working with people on the phone and in person. In her spare time she enjoys painting and spending time with her family.

Jocelyn Bork—Scheduling Coordinator


Josie is a Schedule Coordinator. She is responsible of finding the perfect match between our staff and clients. She has been with Southern Arizona Family Services since 2015.

Hector Felix—Program Coordinator/Scheduling


Recently married and after working for Pima County in Direct Care and Finance for 5 years decided to return to the field. Had a short absence from the workforce while enrolled in school for a degree in Business Management & Culinary Arts/ Nutrition Development. He is looking forward to endeavor married life and degree recipient life once school has been completed.

Sonya Lopez—Day Program Manager


Sonya Lopez has worked in the caregiving field with individuals with developmental and physical disabilities since the summer of 2013.  After working in the Day Program for just under 2 years, she was promoted to Day Program Manager.  As the Manager, she enjoys creating event calendars and planning activities for our community-based Day Program.  In her off time, Sonya enjoys spending time with her family, taking cycling classes, and watching the Broncos win!

Christal Harris—Program Coordinator for PCOA and ALTCS Clients


For the past 30 years she has been involved in the Travel Industry ranging from a Flight Attendant to Payroll and HR Manager for a car rental agency. Upon deciding to change careers, she and her husband of 33 years created and manufactured her own Perfume Fragrance line (SIRRAH). Still wanted to actively be involved with the community and use her college skills in Psychology, she joined SAFS and is currently working as a Program Coordinator working with the Senior Population.

Trina Smucker—Program Coordinator

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Trina Smucker is a Program Coordinator.  She spends a lot of time on the road visiting both PCOA and DDD clients for quarterly monitorings, and doing intakes for new clients.  In her free time, she enjoys traveling to both Montana and Pennsylvania to visit family.  She is the mother of three adult children, and the grandmother of two boys and two girls.

Reed Bryant—Special Projects


Reed began working in the caregiving field in 2006; throughout his caregiving career he has done both direct care and Administrative work.  As of July 2015 he has been full-time in our office as our main Special Projects Coordinator, in addition to assisting Amber in Billing and Payroll.  During Reed’s off-time he enjoys going to the gym and spending time with his family.

Dolores Montano—Administrative Assistant

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Dolores started on SAFS back in 2008 as a direct care worker taking care of multiple happy clients. In 2016 she joined back our team as an Administrative Assistant helping now clients and assisting in the office with several projects.

Denise Bennett—Receptionist/Admin Assistant

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In 2017 Denise joined us after many years in real estate.  She is the voice on the phone and the face at the front desk. If she can’t help you she’ll find someone who can. She has brought many years of office administration experience to our company. On her off hours she and her husband enjoy 6 children, 7 grandchildren, fishing, camping, watching lots of sports and peace and quiet at their home with their 2 cats, Siam and Blu.

Josephine Romero—Administrative Assistant

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Josephine recently joined our staff as an administrative assistant. She likes her position because she gives assistance to clients when they are in need doing fill ins and gives support in the office as well. She is a mother of three adult girls and grandmother of three grand kids. In her free time she enjoys music and loves to make people smile.

Norma Jaramillo—HR/Billing/Payroll


Norma started working in SAFS in June of 2017 as Human Resources as well as assist in Billing/Payroll.

Norma has many years of experience working with special needs and elder individuals. On her free time she enjoys hanging out and relaxing with her boys and two grandchildren.

Amber Lackman—Billing/Payroll


Amber just celebrated her year anniversary here at SAFS and is looking forward to the many more to come.  Amber was born and raised in Tucson, AZ. She went to school for Medical Transcription and Medical Front Office at Mt Hood Community College in Portland, OR where she lived for a few years. She returned to Tucson and has been working in payroll for the past five years. As her next educational endeavor, she would like to study accounting! She is happily engaged to her fiancé, Ruben, and has two boys Sylas (6) and Uriah (1) whom she enjoys spending her off time with. She enjoys essential oils, crafts, reading, music, movies, and going to shows.